Privacy Policy

1. Our Privacy Commitment

We want to be clear about our privacy practices from the start:

• Your data stays within Legacy Keeper: We do not use, share, or transfer your personal information outside of the Legacy Keeper platform unless you explicitly authorize it through our collaboration features
• No company access to your data: Legacy Keeper employees, including our support team, are not enabled to access your estate planning data
• You control who sees your information: Only you and the people you explicitly authorize can access your data.
• Professional User Access Professional users will only get access to your account if they create your account for you or you explicitly accept an invitation from them to collaborate on your account. You can revoke their access at any time.
• AI processes but doesn't retain your data: Our AI technology processes your information to help you but does not store or use it for training
• We never sell your data: Your information will never be sold to third parties

2. Information We Collect

2.1 Account Information

When you create a Legacy Keeper account, we collect:

• Name (first and last)
• Email address
• Phone number (optional)
• Password (encrypted and never stored in plain text)
• For Professional Users: professional credentials and licensing information

2.2 Estate Planning Information

As you use Legacy Keeper, you may provide:

• Personal and family information
• Asset and financial information
• Beneficiary details
• Healthcare directives and preferences
• Documents and files you upload
• Any other information you choose to include in your estate plan

2.3 Payment Information

If you subscribe to a paid plan, we collect payment information through our secure third-party payment processor. We do not store complete credit card numbers on our servers. Our payment processor handles all payment card information in compliance with PCI-DSS standards.

2.4 Usage Information

We automatically collect certain technical information when you use the Service:

• Device information (type, operating system, browser)
• IP address (for security and geographic location purposes)
• Login times and dates
• Pages visited and features used
• Error logs and diagnostic data

2.5 Cookies and Similar Technologies

We use cookies and similar technologies for:

• Keeping you logged in
• Remembering your preferences
• Security and fraud prevention
• Understanding how you use the Service to improve functionality

You can control cookies through your browser settings, but some features of the Service may not function properly if you disable cookies.

3. How We Use Your Information

3.1 To Provide the Service

We use your information to:

• Create and maintain your account
• Process your estate planning information using our AI technology
• Generate documents and recommendations
• Enable collaboration with professional advisors and family members you authorize
• Store and secure your data
• Provide customer support (without accessing your estate planning data)

3.2 To Improve and Protect the Service

We use technical and usage information to:

• Monitor and improve Service performance
• Identify and fix technical problems
• Detect and prevent fraud, abuse, and security threats
• Understand how users interact with features
• Develop new features and functionality

3.3 To Communicate With You

We use your contact information to:

• Send service-related notifications (account updates, security alerts)
• Respond to your inquiries and support requests
• Notify you of changes to our terms or policies
• Send subscription and billing information

We will not send you marketing emails unless you explicitly opt in to receive them, and you can unsubscribe at any time.

3.4 AI Processing of Your Information

Our AI technology processes your estate planning information to provide personalized assistance, generate documents, and make recommendations. Importantly, the AI processes your data in real-time but does not store or retain your information for training purposes. Your data is not used to improve the AI model for other users. Each interaction with the AI is independent, ensuring your information remains private and confidential.

4. How We Protect Your Information

4.1 Enterprise-Grade Security

We implement multiple layers of security to protect your data:

• Encryption: All data is encrypted in transit (using TLS/SSL) and at rest (using AES-256 encryption)
• Secure Infrastructure: We use industry-leading cloud infrastructure with built-in security controls
• Access Controls: Strict authentication and authorization systems ensure only authorized users can access data
• Data Isolation: Each user's data is logically separated and isolated from other users
• Regular Backups: Automated encrypted backups protect against data loss
• Security Monitoring: 24/7 monitoring for suspicious activity and security threats
• Regular Security Audits: Ongoing security assessments and vulnerability testing

4.2 No Internal Access to Your Data

Legacy Keeper employees, including our support team, do not have access to your estate planning data. Our systems are designed to ensure that your sensitive information remains accessible only to you and those you explicitly authorize. Even our technical and support staff cannot view your personal documents, financial information, or other estate planning details.

4.3 Limited Administrative Access

In extremely rare circumstances, you may grant temporary access to Legacy Keeper administrators to help resolve technical issues with your account. This access:

• Requires your explicit, written permission
• Is granted only for specific, limited purposes
• Is logged and audited
• Is revoked immediately after the issue is resolved
• Will never occur without your knowledge and consent

4.4 Your Security Responsibilities

You play an important role in keeping your information secure:

• Choose a strong, unique password
• Never share your password with anyone
• Enable multi-factor authentication
• Log out when using shared devices
• Keep your contact information current
• Report any suspicious activity immediately

5. Information Sharing and Disclosure

5.1 We Do Not Share Your Personal Information

Your personal information and estate planning data are not shared with, sold to, or disclosed to third parties. Your data stays within Legacy Keeper and is accessible only to you and those you explicitly authorize through our collaboration features.

5.2 Sharing You Control

You control who has access to your information through Legacy Keeper's collaboration features:

• Professional Advisors: You can accept invitations from professional advisors, granting them the ability to view, input, and edit your data
• Family and Friends: You can invite family members or friends to view specific information you choose to share
• Revocable Access: You can revoke access for any authorized user at any time

All sharing is done within the Legacy Keeper platform and does not involve external data transfers.

5.3 Service Providers

We work with carefully selected service providers who help us operate the Service:

• Cloud Infrastructure Provider: Hosts our servers and databases with enterprise-grade security
• Payment Processor: Securely processes subscription payments
• AI Technology Provider: Powers our AI features without retaining your data

These service providers:

• Are contractually bound to protect your information
• Can only use your data to provide services to Legacy Keeper
• Cannot use your data for their own purposes
• Must comply with strict security and privacy standards

5.4 Legal Requirements

We may disclose your information if required by law:

• To comply with a valid subpoena, court order, or legal process
• To respond to lawful requests from government authorities
• To protect our legal rights or defend against legal claims
• To prevent imminent harm to persons or property

Whenever legally permitted, we will notify you before disclosing your information in response to legal requests.

5.5 Business Transfers

If Legacy Keeper is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and prominent notice on our website before your information is transferred and becomes subject to a different privacy policy. You will have the opportunity to delete your data before any such transfer.

6. Data Retention and Deletion

6.1 How Long We Keep Your Information

We retain your information for different periods depending on the type:

• Account Data: As long as your account is active
• Estate Planning Data: As long as your account is active or until you delete it
• Payment Records: For 7 years as required by tax and accounting regulations
• Technical Logs: For 90 days for security and troubleshooting purposes

6.2 Immediate Data Deletion

You can delete all of your account data at any time directly from your account settings page. After you confirm deletion, all of your data is permanently and immediately removed from Legacy Keeper's systems. Once deleted, your data is gone forever and cannot be recovered. We do not retain any backups or copies of deleted data.

6.3 Important Warnings

Before deleting your data, please understand:

• Deletion is permanent and irreversible
• You should export any information you want to keep
• Deleted data cannot be recovered by Legacy Keeper or anyone else
• You are responsible for maintaining your own backups

6.4 Legal Retention Requirements

In rare circumstances, we may be legally required to retain certain information even after you delete your account, such as to comply with legal holds, court orders, or regulatory requirements. If this applies to your data, we will notify you and retain only the minimum information necessary to comply with our legal obligations.

7. Your Privacy Rights

You have important rights regarding your personal information:

7.1 Access and Portability

• Access: You can access all of your information at any time through your account
• Export: You can request the export of your data through our support team.

7.2 Correction and Update

You can update or correct your information at any time through your account settings. You have complete control to edit, modify, or update any information in your estate plan.

7.3 Deletion

You can delete your data at any time, as described in Section 6.2 above.

7.4 Restrict Processing

While your account is active, we need to process your information to provide the Service. If you wish to restrict processing, you can delete your account or delete specific information.

7.5 Object to Processing

If you object to how we process your information, you can contact us at general@legacykeeper.app to discuss your concerns. In most cases, ceasing to use the Service is the appropriate remedy if you object to our data processing practices.

7.6 Withdraw Consent

Where we rely on your consent to process information, you can withdraw that consent at any time by closing your account or deleting specific data.

7.7 Lodge a Complaint

If you believe we have not complied with applicable privacy laws, you have the right to lodge a complaint with your local data protection authority.

8. Special Privacy Considerations

8.1 Children's Privacy

8.2 Sensitive Personal Information

Estate planning often involves sensitive personal information including health information, financial details, and family relationships. We treat all of your information with the highest level of protection, applying the same strict security and privacy standards regardless of the sensitivity of specific data.

8.3 California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at general@legacykeeper.app.

8.4 European (Global) Privacy Rights (GDPR)

Legacy Keeper does not operate outside of the United States and Canada. Our models do not evaluate laws outside of our jurisdiction. We do not meet any standards for GDPR compliance and do not offer any GDPR rights to our users. If you are located in the European Union, we recommend that you do not use our Service.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Post the updated Privacy Policy on our website
• Update the "Effective Date" at the top of the policy
• Notify you via email at least 30 days before the changes take effect
• Provide a prominent notice within the Service

Your continued use of the Service after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated policy, you should stop using the Service and delete your account.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Traction Technologies Inc. / 1546045 B.C. LTD. (Legacy Keeper)

Email: general@legacykeeper.app

Website: https://legacykeeper.app

Attention: Privacy Officer

We will respond to your inquiry within 30 days.

Thank you for trusting Legacy Keeper with your estate planning. We are committed to protecting your privacy and keeping your information secure.